REFUND & CANCELLATION POLICY

GoodTenent Operated by White Eudicots Private Limited

Effective Date: 27 June 2025

At GoodTenent we strive to offer a secure and transparent rental verification platform. Since our services are based on digital processing and automated report generation, this Refund and Cancellation Policy explains the process for subscription cancellations, one-time purchases, refunds and billing related issues.

When you purchase or subscribe to any GoodTenent service, you agree to the terms of this policy.

1. Scope of Services

GoodTenent offers digital tools designed to facilitate structured rental trust including:

A. Subscription-Based Services

• Tenant screening tools
• Rental history management
• GoodTenent Score dashboards
• Digital documentation storage
• Property listing and management tools

B. One-Time / Transactional Services

Fees may apply for:

• Tenant screening reports
• Rental background verification
• Digital rental agreements ("Magreements")
• Rental history verification reports
• Compliance related document processing

Because many of these services are processed digitally and delivered instantly, refund eligibility differs as explained below.

2. Subscription Services – Cancellation & Billing

2.1 Billing Terms

Subscription fees are billed at the beginning of each billing cycle (monthly or annually depending on the selected plan).

Once a billing cycle begins, the fee for that cycle is non-refundable.

2.2 No Prorated Refunds

We do not offer partial or prorated refunds for unused portions of an active subscription.

Access to premium features will remain available until the end of the current billing cycle.

2.3 Cancellation Process

• Users can cancel their subscription anytime from account settings.
• Cancellation stops future billing.
• Access continues until the paid billing period ends.
• No additional charges will occur unless the user renews.

3. One-Time Services & Digital Deliverables

Due to the automated nature of our documentation and verification services:

• Once a tenant screening report or verification process begins, the order becomes final.
• Successfully processed services are non-refundable.
• Orders cannot be cancelled after processing starts.

Verification workflows, database checks, scoring algorithms and document generation typically begin immediately after payment confirmation.

4. Failed or Incomplete Transactions

4.1 Failed Processing

If payment is deducted but the service fails due to:

• System errors
• Payment gateway interruption
• Technical issues

The debited amount will be automatically refunded to the original payment method.

4.2 Refund Timeline

Refund timelines depend on the user's bank, payment gateway or financial institution.

GoodTenent does not control external banking timelines but will assist in tracking transaction status.

5. Duplicate Payments & Billing Errors

If you experience:

• Duplicate payments
• Incorrect billing
• Payment completed but service not accessible

Please contact us immediately with transaction details. We will investigate the issue, verify logs and process corrections or refunds if applicable.

Refunds may not be issued if the service has already been successfully delivered.

6. Chargebacks & Dispute Resolution

We recommend contacting GoodTenent Support before initiating disputes with banks.

6.1 Support First

Most billing issues can be resolved quickly by contacting our support team.

6.2 Chargeback Consequences

• The associated account may be temporarily suspended.
• Access to reports and services may be restricted.
• Verification services may pause until the dispute is resolved.

GoodTenent reserves the right to challenge invalid chargebacks.

7. Account Deactivation

Users may request account deactivation at any time.

• Account deactivation does not automatically qualify for refunds.
• Subscription billing stops only after proper cancellation.
• Previously issued reports or digital agreements remain non-refundable.

8. Exceptional Refund Consideration

Although processed services are generally non-refundable, GoodTenent may review exceptional cases such as:

• Technical issues caused by the platform
• System glitches preventing report generation
• Verified duplicate billing

Approved refunds will depend on internal review and verification records.

9. Policy Updates

GoodTenent reserves the right to update this Refund & Cancellation Policy at any time.

Important updates may be communicated via email or platform notifications.

Continued use of the platform after updates indicates acceptance of the revised policy.

10. Contact Support

If you have questions regarding billing or refunds:

Email: info@goodtenent.com
Phone: +91 92527 92527
Website: https://www.goodtenent.com

Final Note

GoodTenent is a digital rental verification and documentation platform. Because our services involve automated scoring, document creation and verification workflows, most transactions are considered completed once processing begins.

We remain committed to reviewing legitimate billing concerns while maintaining the integrity and reliability of our services.